Wall of love

“For those clients of mine that actually have an email address, I can just send them the portal. So now, instead of getting 50 calls a day with 40 of them being clients asking where we are in the process, I'm just getting calls for new monuments.”

“If a customer comes in and they're like, hey, is my monument in yet? Or if there's anything holding this up, I can pull it up and everything's there.”

“We've had fewer phone calls. I know we must have, because there's been a couple of clients who emailed me and, you know, saw the status on there.”

“I come back to work in the morning and there's no work on my desk from the previous day. It's a beautiful thing.”

“I just say, here's your link to manage everything. Now they can kind of look at it like if you order something on Amazon, and it shows the status.”

“The support team is super quick. I mean, having a feature added to a software within like a couple days is unheard of.”

“With MonuDesk we can see multiple things at a glance. You know, we're still waiting for the cemetery permit, we sent for the portrait, and we ordered the granite.”

“Now we're able to see if the stone is in, which is huge, because we get people asking all the time.”

“There's no need for DocuSign, because if they're clicking a box and they approve it, then it's just as good as a signature.”

“I feel like I'm getting so much more with MonuDesk, and it's growing at such a fast, strategic pace. It just really works, and it's so worth the cost.”

“I'm not going to be fake here. I do like MonuDesk. It serves me for what I really need to do.”

“Creating everything was so easy. It was a very small learning curve.”

“So this has only saved me time in terms of the process.”

“Everything's all on one page, and I don't have to go through and open each order to figure out where we're at.”

“I've personally never had a working relationship where someone created a whole system and said, if it's not perfect for you, tell me what we can do to make it perfect. And then they implement it within a few days.”

“Everything is in a central location, so I don't have to spend 20 minutes tracking something down when it's right on my computer screen.”

“Mentally, it's taking this job from “I need to do seven steps right now, someone interrupts me, I forget the next two and something doesn't get done” to “if a client calls in the middle of it, I'm kind of right back on track.””

“I can see it on my computer, and my dad can see it on his, and then our plant manager can see it on his. It makes it easier for us to communicate what's going on.”

“It's only 9:30, we've been open half an hour, and normally I'd have already been on the phone at least three times.”

“With everything being in front of me, it keeps me accountable. All of the orders are right in front of my eyes. Nothing can really get lost.”

“Now that you've got the cemetery logistics, we can actually click the exact place in the cemetery. That is so helpful.”

“It's definitely worth it. And once you try it, I think you'll love it.”

“I was spending on average, you know, an hour and a half, two hours a day waiting and looking for information. Now I can click on it, pull it up and look at it.”

“I don't have to type out everything in the body of the email now. I've already put it into MonuDesk, and it just prints it all out for me. It's been helpful.”

“My one employee, Jeff, goes, oh, this is really cool. Now I can actually see what I have and what cemeteries, all in one single packet.”

“It's nice. So far, I love it.”

“I think it's night and day compared to what we were doing.”

“I can do my sketch in the same system, I can do my purchase orders in the same system, and I can put my customer orders in the same system.”

“Every issue I've had, you guys have basically been like, well, here you go.”

“I thought it was great when we first got it, and it just keeps exceeding expectations.”

“I'd have to print it out and fax it over to our other facility. Now I don't even have to print it.”

“It was efficiency. It was clarity.”

“And every order this week, I've put into MonuDesk. Let's go.”

“Oh, people coming from paper contracts? This is going to be life changing.”

“I never had anything that had all the orders in one dashboard. So for me, keeping track of everything is probably the thing I use it for most.”

“Little by little, you've been connecting all the lines, and the picture is coming into focus.”

“She said this was much easier to navigate than the emails I sent her, which was excellent feedback.”

“You don't see many people with customer service that high on their list.”

“My daughter was like, all right, I did them all. Three orders in like five minutes.”

“They've come in and they were like, hey, what's this link? And I'm like, that's actually your customer portal. And they really love that.”

“That's one of my favorite parts. It'll tell me every time they approve a drawing, and I don't have to send it out anymore.”

“I think it's self-explanatory. It's way easier than what we were doing, for sure.”

“MonuDesk has just made everything very organized. It saves time.”

“I'm impressed, Dennis. I'm impressed at the speed you're moving.”

“You can't get bogged down in paperwork when you're doing it electronically.”

“I'm 48. I can work this, no problem. It is so easy.”

“We were able to talk about the different things our company really needed, and you listened and said, we can do that.”

“This is definitely much more detail oriented. Way, way, way more detail oriented.”

“It gave me a list by promise date of what was coming up, whether it was lettering orders, new memorials, maintenance orders or burials. They all came up as a single list, which was cool, because that helps me plan with my guys in the shop.”

“My favorite part is the drawing approval thing.”

“The support is crazy.”

“You don't lose anything in a paper trail, because everything's in front of you.”

“I like having everything, all the documents, right there in the portal. And I like being able to toggle what they can see and what they can't.”

“I just connected my email, so I'm not going back and forth between my Gmail account and MonuDesk anymore.”

“The cool thing is, I type this in once, and I get it on quotes, and I get it on designs.”

“It's so much easier and much more efficient to put the information into MonuDesk than it was with StoneSpot.”

“It doesn't look like you're just going to stop. It looks like you're going to keep improving it and making it better and better.”

“If you're actively searching for a management system, this is awesome, you know, as opposed to paying for some other thing. I think this is all inclusive.”

“Our old software just wasn't doing what I needed it to do, and I felt like even if I held on, it was never going to change.”

“I had to type everything out and leave it as a note, instead of just checking a box.”

“Rick is not really a fast learner with new things on the computer. And by the time he got done helping me enter a bunch of things over the weekend, even he said, I think this is really going to be nice.”

“It's customizable. I'm going to say that again: it's customizable. It will work for your business because you can customize it. Nothing's set in stone.”

“I've lost sheets. I've had employees lose sheets. It's nice to have it digitally, because we always have that backup on hand.”

“I just tell people that this app is really cool, because it really does help us get more organized.”

“So there was an order I sold, like, over a week ago, and I never sent them the sketch. So boom, right then and there, I saw it.”

“I like to be able to open our orders and just see everything, and see the stages everybody's at. That way we know, and there's no confusion. It's very organized.”

“I think it's very user friendly. And I think it saves you time.”

“How long does it take? Well, like a matter of seconds, really. You have a nice big search bar where you can type in the last name.”

“Just try it. It's gonna take a load off your mind.”